Sales Support Specialist

About THE rAVe Agency: THE rAVe Agency is a pioneering force in the audiovisual (AV) industry, offering innovative marketing, production, and content solutions. We are committed to delivering exceptional client experiences and supporting the success of our sponsors and partners. 

Your Role:  The Sales Support Specialist provides operational support to the sales team, working closely with the Global Accounts Director. This role is responsible for maintaining momentum across active opportunities by managing client communications, tracking pipeline activity, and ensuring internal systems and workflows remain accurate and up to date. 

This is a non-selling role, focused on supporting the sales process through organization, proposal development, and execution. The Sales Support Specialist plays a critical role in advancing opportunities, preparing client-facing materials, and ensuring smooth, well-documented handoffs to the project team.

This is a part-time, remote position with an anticipated workload of 20–25 hours per week. Work hours may vary based on business needs, client meetings, and project timelines. Candidates must reside in North Carolina, Ohio, or Texas.

Essential Functions:

• Support active client opportunities by managing communications, tracking pipeline activity, and ensuring consistent follow-up
• Draft and send follow-up communications based on client conversations, proposals, and next steps
• Coordinate meeting scheduling and manage calendars with clients and internal stakeholders
• Maintain CRM accuracy and ensure all pipeline activity, client notes, and next steps are properly documented 
• Track proposals, client responses, contract terms, renewals and sponsorship timelines
• Assist with building, formatting, and updating client proposals, scopes of work, and quotes using PandaDoc
• Prepare and transition finalized scope details into project management tools (e.g., Monday.com), including creation of structured project boards
• Coordinate internal scope alignment prior to contract execution to ensure seamless transition from sales to project management teams
• Build targeted outreach lists and support identification of new opportunities (trade shows and PR activity)
  

Additional Functions: 

• Maintain standardized proposal templates and ensure consistency across client-facing materials
• Support organization and upkeep of CRM, PandaDoc and internal workflows as needed
• Support small client-related tasks, internal initiatives, and marketing efforts as needed
• Performs other job duties as assigned.

Minimum Qualifications:

• 1-3 years of professional experience in B2B (business-to-business) sales support, sales coordination, or inside sales 
• Experience working in a CRM-driven environment
• Strong organizational skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
  

Preferred Qualifications:

• Bachelor’s degree in a related field
• 4+ years of professional experience in B2B (business-to-business) sales support, sales coordination, or inside sales 
• Experience with the software tools used in this role, including PandaDoc and Monday.com
  

Physical Demands:

• Employees must be able to spend extended periods of time operating a computer to complete job responsibilities

Work Environment:

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not an exhaustive list of all responsibilities, duties and skills required of the position. All employees may be assigned other duties as needed. 

Additional agency opportunities including writing, PR support, creative projection and event work may be assigned or available to you from time to time. As a small, growing company, we encourage employees to think entrepreneurially and explore areas of interest, as we all wear many hats.

EEO Statement: 

THE rAVe Agency is an equal opportunity employer. All employment decisions at THE rAVe Agency are based exclusively on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social, or ethnic origin; sex, gender identity or expression; sexual orientation; or any other status protected by the laws and regulations of the United States and/or North Carolina.

Applicants must be authorized to work in the United States for any employer. At this time, we are unable to sponsor or assume sponsorship of employment visas.

Employment at-will: 

Employment with THE rAVe Agency is at-will. The company or the employee may terminate the employment relationship at any time, with or without cause or notice. This at-will relationship applies regardless of any written or verbal statements or policies to the contrary.