Patient Access Representative- Virtual Care Center (Schedule is Monday - Friday 12pm - 9pm)

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Serve as the first point of contact for the CIS Virtual Care Center (VCC), managing a multi-line switchboard
• Handle incoming calls, messages, and patient inquiries with accuracy and professionalism
• Coordinate and schedule patient appointments using practice management software and clinic templates
• Support virtual care operations by ensuring smooth communication between patients and clinical staff
• Maintain accurate documentation within the medical record system

How You’ll Drive Our Mission Forward:

• Ensure timely and accurate call routing to improve patient access to care
• Provide clear communication and support to patients, enhancing their overall experience
• Accurately schedule appointments to optimize clinic efficiency and patient flow
• Respond effectively to urgent or emergency calls by connecting patients with appropriate clinical staff
• Maintain thorough and precise documentation to support high-quality patient care
• Stay knowledgeable about VCC services and technology to assist callers effectively
• Meet productivity and performance standards that support organizational goals

What Makes You a Great Match:

• Strong communication skills with the ability to interact professionally with patients and staff
• Experience (or familiarity) with multi-line switchboard systems
• Detail-oriented with the ability to accurately document and route information
• Organized and able to manage multiple tasks in a fast-paced environment
• Comfortable learning and using healthcare technology and scheduling systems
• Reliable team player who can adapt and support various operational needs
• High school diploma (preferred) and a commitment to delivering quality patient service