Protective Service Care Manager

The Protective Service Care Manager position is responsible for providing assessment, care planning, service coordination and performance of ongoing care management tasks for vulnerable consumers who need protection including those in need of mental health case management services who may be difficult to manage and who have difficulty maintaining a safe and healthful independent lifestyle.

A person in this position is expected to demonstrate the system of care practice model, which maximizes all resources around an individual or family.  This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.

Human Services Employee Addendum can be found here

-Final candidates will be required to complete a writing assessment.
-Final candidate will be required to complete documentation granting permission for the County of Chester to obtain a 3-year Motor Vehicle Record (MVR).
-Minorities and Bilingual (Spanish/English) candidates encouraged to apply.
-Individuals aged 60 or over are encouraged to apply.
-This position is subject to the provisions of a collective bargaining unit.

• Develops care plans based upon medical, social, psychological and functional assessments and completes appropriate referral tasks to address the needs of the consumer.
• Ensure that legal and statutory time frames are met to ensure the safety of these vulnerable consumers; strict adherence to regulatory, policy, procedure and statute is required to protect consumers from dangerous or life-threatening situations is required.
• Completes comprehensive assessments to determine functioning capacity of individuals seeking formal/informal department service assistance.
• Conducts thorough investigations of the circumstances of consumers in need of protection from abuse, exploitation, abandonment or self-neglect in accordance with Protective Services for Older Adults Statute and regulatory requirements
• Recommends cases for court intervention, including guardianships or mental health commitments and testifies in court concerning various aspects of a specific case.
• Arranges for representative payee to protect the consumer’s financial assets.
• Performs periodic reassessments to determine consumer status change(s) and to make appropriate adjustment(s) to assistance provided through time adhering to established time frame parameters for completion.
• Develops, implements, and modifies written consumer care plans/service plans based upon medical, social, psychological and functional assessments
• Completes service internal/external referral processes to arrange for needed formal/informal services and performs periodic referral status follow-up and monitoring tasks to assure service provision and quality related to arranged services.
• Serves in an advisory capacity to staff and the public in specialized areas such as legal, medical, privacy laws, rules and regulations relative to protective service consumers.
• Develops and maintains chronologically organized comprehensive case documentation and records which provide an accurate description of case activities/events and service provision.
• Prepares periodic accurate, complete and timely data reports for the purpose of maintaining case data, collection and compilation of consumer assessment/care management service data.
• Aids with the formulation of interpretive analysis necessary for programmatic operation, planning, maintenance of the quality assurance programmatic component and the generation of internal/external reports as required.
• Provides written case activity documentation which includes a completion of electronically submitted data documentation used to support departmental Management Information System component.
• Protective Service Care manager is required to attend a 3-day Protective Services training and annual enrichment.  (Note:   3-day training may require overnight travel.)
• Provides on-call after hours coverage including holidays and weekends a minimum of one shift per month.
• Maintains comprehensive knowledge base of internal and external programmatic offerings.
• Adherence to all local, state and federal regulatory requirements and policies which govern the delivery of services to departmental consumer population.
• Travels to complete face-to-face consumer interviews, attend trainings/conferences, and other meetings as required.
• Maintains a professional public image which is courteous and tactful.
• Performs other related duties as required.

Minimum Requirements:

• One year of direct aging care management experience and a Bachelor’s degree in social sciences, behavioral sciences, human services or a closely related field from an accredited college or university; OR 1.5 years of professional human services, law enforcement, or nursing experience and a Bachelor’s degree in social sciences, behavioral sciences, human services or a closely related field from an accredited college or university; OR an equivalent combination of experience and training which includes 6 months of professional human services, law enforcement or nursing experience.
• Knowledge of the laws, rules and regulations governing the protective services program.
• Knowledge of consumer conditions that permit or require the intervention of court supervision.as well as the availability of community support services for the benefit of elderly consumers.
• Knowledge of social casework principles and methods.
• Knowledge of current social, economic and health problems and resources as they relate to older adults.
• Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
• Skill in the development of plans to address the needs of vulnerable older adults.
• Ability to establish and maintain effective working relationships with consumers, other members of the staff, outside agencies, institutions and the public.
• Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of consumers in an effective manner.
• Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
• Ability to understand and accept the needs and rights of other persons and to work with older adults who are physically disabled or economically disadvantaged.
• Ability to work effectively with people from diverse backgrounds and aid them to grow in the constructive use of their potential in adjusting to their specific problems.
• Ability to work independently or as part of a team and proceed with objectives.
• Ability to follow protocols to handle and resolve recurring problems.
• Ability to use common sense understanding to carry out written and verbal instructions.
• Exhibits sound and accurate judgement and an ability to make firm unbiased decisions.
• Flexible, with an ability to carry multiple tasks to completion
• Exhibits a strong work ethic and a willingness to learn new tasks.
• Professionalism, integrity, and honesty with an ability to handle confidential matters.

• Bachelor’s degree from an accredited college or university in sociology, social welfare, psychology, gerontology, or other related social sciences
• Two or more years of job-related experience.
• Knowledge and understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is give per County policy.

Computer Skills:
To perform this job successfully, an individual should have:

• Basic Office Suite Skills, (Word, Excel, PowerPoint, and Explorer)
• Basic Outlook skills (Email and Calendar)

• The noise level in the work environment is usually quiet to moderate.

• Must successfully complete training to become certified to complete protective service investigations within 12 months of hire date.
• Must be able to travel to visit consumers in their own home, hospital, nursing home or other community settings, attend trainings/conferences and other meetings as required.
• After hours on-call availability is required.
• Must make court appearances, as required.