Intake Support Specialist

Job Responsibilities:

• Handle all incoming corrections-related calls and manage ongoing tasks.
• Process and manage all leads, ensuring timely follow-ups.
• Monitor systems for client release dates and take appropriate action.
• Schedule and coordinate calls, assigning them to intake specialists as needed.
• Make contact with leads upon their release date and address any additional needs they may have.
• Send information to an intake specialist for application filing once contact is made with a client.
• Oversee all existing tasks related to client needs.
• Perform other tasks as required to support the needs of clients effectively.

Requirements:

• Proven experience in an administrative role.
• Excellent verbal and written communication skills.
• Ability to manage a fast-paced work environment.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency in Google Workspace.
• Ability to multitask and prioritize tasks effectively.
• Reliable internet connection for remote work.
• High school diploma or equivalent.

Preferred Qualifications:

• Experience working in a remote or virtual office environment.
• Knowledge of virtual phone systems and online scheduling software.

Schedule: 

• 8 hours per day, 5 days a week, occasionally available overtime 

Benefits:

• Remote first policy
• Large responsibility from the start
• The ability to ascend within the company
• A team of creative, transparent entrepreneurs driven to accomplish our mission