Job Title: Inside Sales Support Specialist
Department: Wholesale
Report To: Senior Manager, Inside Sales
Location: Remote/ South Florida
***Only candidates in South Florida (Miami Dade, Palm Beach, Broward, Monroe, and Collier Counties) will be considered***
Job Summary:
The Inside Sales Support Specialist will be responsible for managing a dedicated order pool for our South Florida territory accounts. This position will focus on driving customer satisfaction, order fulfillment, and account growth. This individual will serve as the primary point of contact for our South Florida Account Executive (AE) and customers, ensuring orders are processed accurately and promptly while offering proactive solutions to any issues. This role will collaborate across functions to manage the full customer lifecycle, from order inception through delivery, while handling specialized and time-sensitive requests with a high level of service.
Responsibilities:
- Oversee the full order lifecycle, including order processing, allocation, picking, and shipping, ensuring timely delivery.
- Partner with the Warehouse, third-party vendors, and internal teams to ensure seamless order fulfillment.
- Proactively identify and address any issues or concerns raised by wholesale customers, working closely with internal teams to ensure swift resolution.
- Liaise with various departments such as sales, logistics, and technical support to gather information and updates for wholesale customers.
- Maintain bi-weekly touch bases with the territory Account Executives to review Open Orders, upcoming customer onboarding, and high priority orders.
- Troubleshoot and resolve escalated customer concerns, using sound judgement to ensure timely and effective solutions.
- Collaborate with cross-functional teams to identify root causes of recurring issues and implement process improvements to prevent future disruptions.
- Provide onsite support in the South Florida territory, as needed.
- Ensure that customer data and order information are accurately recorded and maintained for future reference and reporting purposes.
- Build strong relationships with key decision-makers and stakeholders within client organizations to support retention and identify growth opportunities.
- Travel Requirement: 30%
Qualifications:
- Bachelor's degree in business, marketing, or a related field preferred.
- Proven experience in customer support, EDI allocation/management, or a related role, preferably in a wholesale or B2B environment.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Familiarity with wholesale processes, order fulfillment, and inventory management.
- Ability to work collaboratively in a team-oriented environment.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
Benefits:
Greyson is proud to offer employees a comprehensive benefits package that include
- Unlimited Paid Time Off
- Paid Sick Leave
- 13 annual paid company holidays
- Competitive employee discount
- Paid Family Leave Program (maternity and bonding)
- Company paid long-term and short-term disability
- Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth
- Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions
Company Background and the Path Ahead
Greyson is a pioneer of innovative products and design, a lifestyle brand with emotional connections to our consumer through authenticity and dedication of service. From the beginning, the brand has valued high design and high technical performance to better meet the needs of the existing and emerging golf consumer while also gaining inspiration from those around us, supporting the environment, and standing for unity and diversity. We plan for purposeful commUNITY connections via our Brand Ambassadors such as the Morgan Hoffman Foundation and through our community outreach activities. Greyson has since expanded beyond golf apparel into multiple complementary lifestyle categories and is quickly building credibility beyond golf wear. While “green grass” has been the launch pad for the brand, Greyson has developed into an omnichannel brand through wholesale, ecommerce, and retail stores. The Greyson brand is experiencing a special moment in its trajectory.