Skip to main content
T

GPP SME – Customer Support Group

Tcs Ct Usa
1 day ago
Contract
Remote
Worldwide
$50 - $55 USD hourly
Customer Success

Role Description

Functional Expert for GPP (Global PAYplus) providing onsite customer support, configuration expertise, issue resolution, testing support, production support, and coordination between customers and Finastra teams.

Experience Required

  • 5–10 years of experience.

  • Junior SME: 5–7 years

  • Senior SME: 7+ years

Essential Skills

  • Strong knowledge of Global PAYplus (GPP).

  • Experience with PAYplus USA and/or GFX software.

  • Functional expertise in system and business configuration.

  • Experience with:

    • LLD (Low-Level Design) workshops

    • ILD (Interface Level Design) workshops

    • System design and integration

    • Testing support (SIT/UAT/NFT)

    • Production issue troubleshooting

    • Oracle queries, logs, and trace file analysis

  • Ability to analyze complex issues and provide workarounds and permanent solutions.

  • Strong customer-facing communication and problem-solving skills.

Roles & Responsibilities

  • Act as the onsite GPP expert and primary point of contact for GPP-related questions and issues.

  • Coordinate between customers and Finastra teams for issue resolution and support.

  • Participate in LLD/ILD workshops and provide inputs on system design, interface design, and integrations.

  • Support customer system and business configuration activities.

  • Troubleshoot GPP testing issues using logs, trace files, GUI, and Oracle queries.

  • Support bank SIT/UAT/NFT testing phases through query resolution and test scope review.

  • Lead customer discussions to understand requirements, explain issues, root causes, solutions, provide status updates, and define next steps.

  • Troubleshoot production issues and recommend workarounds.

  • Support production upgrades and implementation activities.

  • Participate in technical and functional documentation walkthroughs including:

    • Technical Specifications

    • Functional Specifications

    • Use Cases

Additional Skills

  • Ability to work independently with minimal guidance.

  • Strong analytical skills with experience solving complex functional and technical problems.

  • Experience supporting client implementations and operational activities.

  • Knowledge of related banking/payments systems and processes.

Technical Skills / Keywords

  • Global PAYplus (GPP)

  • PAYplus USA

  • GFX

  • Finastra

  • Oracle Queries

  • Production Support

  • SIT/UAT/NFT Testing

  • LLD / ILD

  • System Configuration

  • Banking Payments