Director, Social Media

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

WHAT DOES A DIRECTOR, SOCIAL MEDIA DO?

The Director, Social Media will lead strategic development and tactical initiatives for a portfolio of business along the east coast, serving as lead social media counsel to account staff and external clients. A proven track record of identifying, securing and growing both organic and new business opportunities is critical. Internally, the role works with other Directors and the department Senior Director on team planning and growth, internal education of all departments, knowledge sharing and internal communications with the expectation to drive social media adoption making it a core competency of the organization. Externally, this role is expected to serve as the primary subject matter expert and project owner for a portfolio of business, collaborating with clients to help them stay aware of social media trends and technology while supporting their marketing objectives within the pharma industry. As part of the Social Media team, this role is expected to participate and lead team meetings, create documentation and articles that support the team and EVERSANA INTOUCH at-large and support client initiatives to ensure projects are delivered on time, on budget and on target. The Social Media team is a subject matter expert group that works closely with clients and internal teams to enhance the agency and clients’ core competencies in social media, content creation and distribution, and customer engagement. The team interacts with internal and external clients daily and is responsible for building strong partner relationships and contributing to the clients’ strategic issues, marketing initiatives and educational needs regarding new media. The Social Media team works with our internal teams, including business development, project management, account staff, business systems analysis, creative, user experience, analytics, search, CRM, and development. All roles on this team require experience with managing projects, research and time management.  

• Strategic Leadership: Lead strategic development and tactical initiatives for a portfolio of business 
• Social Media Counsel: Serve as lead social media counsel to account staff and external clients. 
• Business Growth: Identify, secure, and grow both organic and new business opportunities. 
• Team Collaboration: Work with other Directors and the Senior Director on team planning, growth, and internal education. 
• Knowledge Sharing: Drive internal education, knowledge sharing, and internal communications to promote social media adoption. 
• Client Collaboration: Serve as the primary subject matter expert and project owner for a portfolio of business, collaborating with clients to stay updated on social media trends and technology. 
• Support Marketing Objectives: Support clients' marketing objectives within the pharmaceutical industry. 
• Team Participation: Participate in and lead team meetings, create documentation and articles to support the team and EVERSANA INTOUCH at-large. 
• Project Management: Ensure client initiatives are delivered on time, on budget, and on target. 
• Client Engagement: Build strong partner relationships and contribute to clients' strategic issues, marketing initiatives, and educational needs regarding new media. 
• Cross-Functional Collaboration: Work closely with internal teams, including business development, project management, account staff, business systems analysis, creative, user experience, analytics, search, CRM, and development. 
• Project Management Skills: Manage projects, conduct research, and handle time management effectively. 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  
• All other duties as assigned  

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree (or equivalent education plus professional experience) required  
• Approximately 10+ years of related industry experience or consultative and agency experience; pharmaceutical experience a plus   
• Applied experience in marketing and advertising, with expertise in digital strategy, media and technology   
• Applied experience in social media and technology   
• Strong multi-task, problem solving skills and ability to work in a team environment   
• Strong client relations and business development skills   
• Strategic skill and strong business acumen   
• Ability to delegate and provide direction to others on the team   
• Supervisory and development skills of other team members Proven business development skills with increased revenue results   
• Proven vendor negotiation and relationship skills   
• Excellent interpersonal, presentation and writing skills   
• Proven detail and organizational skills   
• Proven ability to manage projects independently and collaboratively to successful completion   
• Some travel required for client meetings, new business pitches and for periodic agency collaborative meetings  

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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