Customer Service Specialist

Position Summary

Serves as the primary point of contact for members and volunteers while delivering exceptional service across multiple association clients.

Key Responsibilities

Member Support

• Respond to email and phone inquiries.
• Resolve routine membership questions.
• Escalate complex issues appropriately.

Customer Experience

• Maintain response-time standards.
• Document interactions.
• Identify recurring issues and recommend improvements.

Administrative Support

• Maintain member records.
• Assist with renewals and communications.
• Support team projects as needed.

Required Qualifications

• 1+ years customer service.
• Excellent communication.
• Professional phone etiquette.
• CRM experience preferred.

About Momentum

Momentum Association Management partners with professional associations and nonprofit organizations to provide executive leadership, membership management, meetings and events, marketing, operations, and strategic support. Our team works remotely across multiple clients while delivering the responsiveness and professionalism of an in-house staff.

Success in the First 90 Days

• Learn Momentum systems and processes.
• Build strong client relationships.
• Independently manage assigned responsibilities.
• Identify at least one process improvement.

Growth Opportunities

Momentum is a rapidly growing Association Management Company. Team members who demonstrate initiative, reliability, and leadership will have opportunities to take on additional clients, lead strategic projects, and grow into more senior positions.

Why Momentum

Flexible remote work • Diverse client portfolio • Mission-driven work • Professional growth • Collaborative startup culture.