Customer Service Representative

About This Role

SpartanX is seeking a professional and customer-focused Bilingual Customer Service Representative to support homeowners throughout the residential solar process. This role is responsible for handling inbound and outbound communication, assisting homeowners with project-related questions, and helping ensure a smooth customer experience from installation through system activation and service support.

The ideal candidate is fluent in both English and Spanish, communicates professionally, stays organized in a fast-paced environment, and can confidently manage customer interactions while coordinating with multiple internal departments.

This role plays a critical part in protecting homeowner experience and supporting operational efficiency.

What You’ll Do

• Communicate with homeowners in both English and Spanish via phone, email, and text
• Answer customer questions regarding project timelines, scheduling, inspections, service, and system activation
• Coordinate with operations, scheduling, permitting, service, and installation teams to provide accurate updates
• Document homeowner communication and account activity within company systems
• Assist with resolving customer concerns professionally and efficiently
• Escalate operational or service-related issues when necessary
• Support appointment confirmations, reschedules, and project follow-ups
• Maintain professional communication standards while representing SpartanX
• Help improve customer satisfaction by providing clear and timely communication

What We’re Looking For

• Fluent in both English and Spanish (written and verbal)
• Strong customer service and communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional phone and email etiquette
• Strong attention to detail and follow-through
• Ability to remain calm and solution-focused during difficult conversations
• Comfortable learning and navigating CRMs and operational systems
• Ability to work independently while supporting a collaborative team environment

Preferred Qualifications

• Previous customer service or call center experience
• Prior experience in solar, construction, home services, or operations support preferred
• Experience working with scheduling systems or CRMs
• Bilingual customer support experience in a high-volume environment

What SpartanX Provides

• Competitive compensation based on experience
• Growth opportunities within a rapidly expanding solar company
• Team-focused culture built on accountability, professionalism, and operational excellence
• Opportunity to directly impact customer experience and operational success

Why SpartanX?

At SpartanX, communication matters. Our Customer Service Representatives help create positive homeowner experiences by keeping customers informed, supported, and confident throughout the solar process.

If you are organized, professional, and passionate about helping people, we want to hear from you.

Solar Done Right.

Legal Disclaimer

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.