Customer Service Representative (Remote)
Location: Remote - Must reside within a 75-mile radius of Hendersonville, TN
Pay: $17.20 per hour
Join Our Mission-Driven Team!
At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact-all from the comfort of their own home.
This is a remote position, but to qualify, applicants must reside within 75 miles of Hendersonville, TN
What You’ll Do
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data security standards
- Meet key performance indicators and quality assurance standards
How Do You Qualify
- U.S. Citizenship
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Must live within 75 miles of Hendersonville, TN
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
Preferred
- Prior call center experience
- Associate or bachelor’s degree
Technical & Availability Requirements
- Reliable high-speed internet connection (No WIFI, wired Ethernet required)
- Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
- Must pass an online customer service assessment
- Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
- Available to work any assigned shift during Contact Center hours:
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Monday: 7:00 AM - 8:00 PM CT
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Tuesday & Wednesday: 7:00 AM - 7:00 PM CT
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Thursday & Friday: 7:00 AM - 5:00 PM CT
Classroom and Hands-On-Training: Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote)
Pay & Benefits
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Base Pay: $17.20/hour
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Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
- Work-from-home flexibility with structured support and training
- Opportunities for growth within a mission-driven organization
Equal Opportunity Employer
Equal Opportunity Employer, including veterans and individuals with disabilities Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf