Casualty Claims Specialist

Job Title: Casualty Claims Specialist
Location: Remote
Reports To: Casualty Claims Manager
Employment Type: Full time

Job Requisition ID: 2026-355
Requisition Begin Date: 4/21/2026
Requisition End Date: 7/1/2026

About Us

Help us insure it. Tokio Marine HCC is a leading global specialty insurance group, backed by the strength and stability of the Tokio Marine Group. With more than 50 years of sustained growth and profitability, and offices across the United States, the United Kingdom, Europe, and other international locations, we offer more than 100 classes of specialty insurance—covering everything from the crops that feed us and the concerts that entertain us to rescuing travelers abroad.

Guided by our Mind Over Risk philosophy, we empower clients to pursue opportunities with confidence while fostering a culture rooted in innovation, collaboration, and trust. Always Advancing, we embrace an entrepreneurial spirit; as Experts in Tomorrow, we anticipate what’s next; and by Reaching Out, we build genuine connections that enable our people and our business to thrive.

Role Overview

Handles claims that involve the investigation of coverage, liability, damages and resolution of both non-litigated and litigated claim files for primary casualty and excess lines, with emphasis on Bodily Injury claims and Landlords & Tenant (OL&T) claims throughout the United States. There will be some handling of small contractor artisan claims as well as wrap and project specific policies.

Key Responsibilities

• Proactively handle complex claims from the First Notice of Loss (FNOL) to resolution of the claim while working with and advising business partners
• Analyze and draft coverage letters while properly communicating coverage positions to insureds, brokers and agents
• Assimilate all transfer cases and have current diary on all files; ensure all files are worked and brought current; understand and apply best practices; maintain a 1 to1 open to close ratio while reducing average indemnity and additional living expense (ALE)
• Conduct and proactively handle investigation of claims whenever possible
• Direct and closely monitor outside vendors or experts when needed
• Draft high-quality reports, set timely reserves, or report to leadership cases wherein the reserves need to be set over authority
• Provide technical advice to claims leadership and underwriting
• Mentor and educate less experienced adjusters
• Travel to conferences, mediations, and trials as necessary
• Become proficient on all systems

Competencies:

• Develop work plans, timelines, and goals for work and projects; assign resources and meet deadlines
• Communicate results and recommendations internally and externally; lead multidisciplinary initiatives
• Improve business processes and drive innovation while maintaining cost efficiency and productivity
• Comply with corporate policies and procedures; report control breakdowns; ensure safe operations
• May lead projects or assist in personnel evaluation as needed

What You Bring

Education:

• Bachelor’s degree in Business Administration, Accounting, Finance, a related field, or equivalent education and/or experience
• Doctor of Jurisprudence preferred

Licenses & Certifications:

• State Adjusting Licenses as required
• CPCU and/or AIC preferred

Experience:

• 8 years of relevant and progressive experience handling Bodily Injury cases, primary and excess, throughout the United States
• Experience in Artisan claims and OL&T claims, including New York Labor Law

Additional Qualifications:

• Deep knowledge of Construction Bodily Injury Claims
• Highly proficient in coverage with experience handling coverage litigation on behalf of a carrier
• Strong understanding of Risk Transfer and Recovery
• Proficient in Litigation Management, including legal budget creation and review
• Strong analytical, decision-making, and problem-solving skills
• Exceptional communication skills with ability to build internal and external relationships
• Flexibility and willingness to learn
• Advanced knowledge of principles, practices, and procedures
• Strong written and verbal communication skills with emphasis on confidentiality, tact, and diplomacy
• Knowledge of industry changes, legal updates, and technical developments
• Advanced proficiency in Microsoft Office (Excel, Access, PowerPoint, Word)

Travel (if required/needed)

• Travel as needed for mediations, trials, and meetings

What We Offer

• Competitive salary and comprehensive medical, vision, and dental benefit package, with eligibility beginning on your date of hire
• Strong learning culture with ongoing development opportunities
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
• Paid parental leave
• An opportunity to do meaningful work and love what you do

Pay Transparency
The pay range for this position is $104,600.00 - $143,900.00 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal
pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.]

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.