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Administrative & Customer Support Representative

Exclusively Remote Gibor Group
4 days ago
Full-time
Remote
South Africa and United States
Customer Success

Introduction

Administrative & Customer Support Representative 

US hours - 3pm -12pm SA time
Independent Contractor
Must have own laptop 
Stable internet connection required

About the Role

We are seeking a highly organised, tech-savvy, and professional Administrative & Customer Support Representative to join a growing company. The successful candidate will be responsible for answering incoming calls, handling collections, responding to and managing new leads, assisting with social media, and providing general administrative support. This is a varied role suited to someone who is confident communicating with customers, comfortable using technology, and able to manage multiple tasks efficiently.

Duties & Responsibilities

Key Responsibilities

  • Answer and manage incoming customer calls professionally
  • Respond to new leads and ensure timely follow-up
  • Assist with lead intake and customer enquiries
  • Handle collections and follow up on outstanding payments
  • Maintain accurate customer and lead records
  • Provide general administrative and customer support
  • Assist with social media posting and day-to-day social media activities
  • Help create and publish basic social media content
  • Assist with light graphic design and content creation when required
  • Use various online platforms and software to manage daily tasks
  • Communicate professionally with customers, prospects, and internal team members
  • Support the team with additional administrative tasks as required

Desired Experience & Qualification

 

Requirements

  • Previous experience in customer service, administration, sales support, collections, or a similar role
  • Excellent verbal and written English communication skills
  • Strong customer service and interpersonal skills
  • Highly organised with excellent attention to detail
  • Tech-savvy and comfortable learning new software and platforms
  • Confident handling phone calls and customer enquiries
  • Comfortable following up with customers regarding outstanding payments
  • Experience with social media platforms is an advantage
  • Basic graphic design skills are a plus
  • Able to multitask and prioritise effectively
  • Reliable internet connection and suitable home-office setup
  • Must have own laptop
  • Able to work independently and take initiative