US Virtual - Patient Care Coordinator (Healthcare) - Work from Home
VXI Global SolutionsIt's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Position: Patient Care Coordinator I
Location: Remote (United States)
About VXI Global Solutions
At VXI Global Solutions, we redefine customer experiences through exceptional service and operational excellence. As a leader in business process outsourcing (BPO), we’re committed to helping clients build stronger brand loyalty while empowering our employees to thrive and grow.
About the Role
We’re looking for a compassionate and detail-oriented Patient Care Coordinator I to support a leading Patient Assistance Program. In this remote role, you’ll connect with patients and healthcare providers, guiding them through the application process, addressing inquiries, and ensuring seamless support. With our cutting-edge tools, you’ll play a vital role in delivering the highest level of service while fostering trust and collaboration.
What You’ll Do
Primary Point of Contact: Act as the main liaison for patients and healthcare providers, providing clear guidance with applications, status updates, and inquiries.
Service Excellence: Resolve inquiries quickly and professionally while ensuring compliance with program guidelines.
Documentation: Accurately document all interactions, escalating issues like adverse drug events, complaints, or shipping errors as necessary.
Compliance & Reporting: Proactively identify and report potential adverse events to maintain FDA compliance.
Performance Goals: Consistently meet or exceed performance targets, ensuring high levels of quality and accuracy.
Training & Development: Complete required training to stay up-to-date with program knowledge and continually develop your professional skills.
What We’re Looking For:
Education: High School Diploma or GED (Associate/Bachelor’s degree preferred).
Experience: Previous experience in a call center, healthcare setting, insurance provider, or pharmacy is a plus.
Skills: Familiarity with healthcare programs, billing, benefits investigation, prior authorizations, Medicare/Medicaid, and private payers.
Technical Skills: Proficiency with Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and CRM systems.
Core Competencies: Strong communication skills (both verbal and written), multitasking, organizational skills, problem-solving abilities, and attention to detail.
What Sets You Apart:
Empathy & Patience: Ability to empathize with patients, particularly when dealing with sensitive health-related matters. Patience is crucial for assisting patients who may be confused or distressed.
Exceptional Communication: The ability to articulate information clearly and professionally, ensuring patients and healthcare providers fully understand the guidance provided.
Problem-Solving: Strong critical thinking to resolve issues such as delivery delays or misfired medical devices.
Reliability & Dependability: Consistent attendance and professionalism are essential in ensuring patients receive timely assistance.
Tech-Savvy & Adaptable: Comfortable navigating technology, learning new systems quickly, and adapting to changes in a fast-paced environment.
Customer-Focused: A genuine passion for providing excellent customer service and helping patients with their healthcare needs.
Success Factors for Working from Home
Private Workspace: A quiet, dedicated workspace with no distractions.
Ergonomics: A comfortable desk setup with all necessary equipment.
Internet: A reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed.
Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely.
Communication: Strong verbal and written communication skills, especially in virtual settings.
Adaptability: The ability to quickly adjust to new processes, tools, and technologies.
What’s in It for You?
Compensation and Schedule:
- $15.00/hour with a full-time, 40-hour workweek.
- 100% paid training to set you up for success.
Perks and Benefits:
- Optional medical, dental, vision, and life insurance (available after the first full calendar month).
- Generous referral program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
- Discounted T-Mobile family cell phone plan: $25/month per line (up to 5 lines).
- Work-from-home convenience: Save time, money, and reduce your environmental footprint.
Growth Opportunities:
At VXI, career advancement and professional development are at the heart of our culture. We offer opportunities for growth in a supportive, collaborative remote environment.
Why VXI Global Solutions?
Joining VXI means becoming part of a team that values empathy, collaboration, and innovation. You’ll have the chance to make a real difference in patients' lives—all while enjoying the benefits of a supportive, growth-oriented remote work environment.
Ready to join us? Apply now and start your journey today!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!