Service Operations Manager

Job Title

Job Description

In this role, you will lead and drive service operations initiatives across the Central Zone within the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization. You will ensure alignment between strategy and execution at the zone level, driving consistency, efficiency, and high-quality service delivery across markets.

This role plays a critical part in translating national strategy into local execution improving operational performance, enabling field teams, and enhancing the customer experience across the Central Zone.

Your role:

• Own and drive service operations initiatives for the Central Zone, aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and customer outcomes within the region.

• Streamline processes and workflow to enhance Operational Efficiency, reduce Market Cycle Time and drive improvements in our delivery readiness capabilities within the Zone.

• Define and manage key performance metrics through daily management for the zone, using data and insights to identify opportunities and drive continuous improvement.

• Lead zone-level business reviews and communication cadences, translating strategy into clear operational goals, progress tracking, and actionable insights for field teams and stakeholders.

• Coordinate cross-functional efforts within the zone to implement new processes, tools, and operating models, ensuring effective change management and adoption.

You're the right fit if:

• You have 5+ years of experience with a Bachelor’s degree or 3+ years with a Master’s degree Business Administration, Operations Management, Project Management, or a related field or 9+ years of experience in a similar role.

• You bring experience driving operational initiatives at a regional or market level, working closely with field teams in a matrixed organization.

• You demonstrate strong communication and stakeholder management skills, with the ability to influence across functions and levels.

• You have a data-driven mindset, with experience translating insights into actionable improvements and measurable outcomes.

• You are comfortable operating in dynamic environments, balancing strategic priorities with day-to-day execution needs.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is  $117,000 to $186,000.

The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000.

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, Cambridge, MA is the preferred location.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.