Service Delivery Project Manager

The Senior Service Delivery Project Manager is responsible for driving end-to-end service delivery execution across Gigapower markets. This role partners closely with cross-functional teams to ensure delivery plans are executed efficiently, risks are proactively addressed, and continuous improvement is embedded into planning and construction operations.

Key Responsibilities

·       Facilitate Gigapower service delivery by leading recurring launch and execution calls across markets.

·       Obtain and validate progress updates on current month delivery, identifying risks to plan.

·       Ask probing, data-driven questions to surface issues, dependencies, and roadblocks early.

·       Engage market and functional teams to share best practices and drive consistent execution across markets.

·       Trigger escalation support when delivery issues require executive or cross-functional intervention.

·       Facilitate communication and alignment between planning, construction, engineering, and supporting teams.

·       Drive structured problem-solving and recovery sessions to address delivery gaps and improve outcomes.

·       Prepare and present materials related to plan-of-execution performance, delivery accuracy, and forecast confidence for executive leadership.

·       Conduct Lessons Learned sessions to capture improvement opportunities and streamline processes.

·       Evaluate project schedules to ensure accuracy, feasibility, and alignment to delivery commitments.

·       Identify, analyze, and quantify impacts to construction velocity caused by municipal constraints or throttling.

·       Develop, define, and lead new projects and programs to improve Gigapower planning and construction processes and delivery pace.

·       Support and lead the rollout and adoption of new processes, tools, and programs across markets.

·       Mentor and coach market Project Managers and delivery personnel to improve quality, execution consistency, and cycle time.

Qualifications

·       Bachelor’s degree in Engineering, Construction Management, Business, or a related field, or equivalent experience.

·       8+ years of experience in project management, service delivery, construction, or infrastructure programs.

·       Strong understanding of large-scale infrastructure planning and construction environments.

·       Demonstrated experience leading cross-functional teams and driving execution in complex operating environments.

·       Proven ability to analyze schedules, performance data, and delivery metrics to inform decisions.

·       Excellent communication and presentation skills, with experience presenting to executive leadership.

·       Strong problem-solving skills with the ability to drive structured issue resolution.

·       Experience mentoring and developing project management talent preferred.

Core Competencies

·       Program & Project Management

·       Service Delivery Execution

·       Cross-Functional Leadership

·       Risk & Issue Management

·       Process Improvement & Continuous Improvement

·       Executive Communication

·       Data-Driven Decision Making

Required Skills

·       Advanced Excel mastery (pivot tables, XLOOKUP/VLOOKUP, Power Query, data validation, charting) to analyze schedules, performance, and delivery metrics.

·       Superb organizational skills to manage multiple markets, recurring cadences, stakeholder inputs, and competing priorities.

·       Strong program/project management skills (planning, execution, scope control, dependency management, and delivery governance).

·       Schedule and forecast analysis skills, including critical path thinking and feasibility/commitment assessments.

·       Risk and issue management skills, with disciplined escalation and recovery planning.

·       Data-driven problem-solving: ability to ask probing questions, identify root causes, quantify impacts, and drive structured resolution sessions.

·       Cross-functional leadership and stakeholder management across planning, construction, engineering, and operations.

·       Executive-ready communication and presentation skills (clear storylining, concise materials, and confident delivery to leadership).

·       Process improvement and change management skills to design, roll out, and drive adoption of new tools and ways of working.