Senior Marketing Operations Manager

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

About Us

Taxwell is a leading digital tax filing platform formed in 2022 from the combination of Drake Software® and TaxAct®. These two longstanding organizations offer customers professional and do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. Taxwell brands are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Taxwell is an organization of forward thinkers looking to add industry experts to our growing team.

TaxAct helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

We’re a leading provider of tax filing software that helps individuals and businesses simplify the complexities of tax season. Our marketing and product teams move fast, test often, and focus on what drives real results. How we operate internally plays a critical role in how we show up for customers across channels.

We’re looking for a motivated, detail-oriented Senior Marketing Operations Manager to help keep our creative engine running smoothly.

Role Overview

We’re looking for a hands-on Senior Marketing Operations Manager to help improve how our marketing and creative work gets done.

In this role, you’ll own the day-to-day flow of work across marketing and creative—from intake through delivery—while identifying opportunities to simplify processes, introduce automation, and apply AI in practical ways that help teams move faster and produce stronger work.

You’ll partner closely with designers, copywriters, channel owners, product marketing, legal, and leadership in a fast-moving environment. You won’t manage people, but you will lead through influence—building strong relationships, keeping work on track, and improving how teams operate together.

The ideal candidate is a self-starter who takes ownership, identifies inefficiencies, and quickly implements better ways of working.

What You’ll Do

• Own workflow & execution
  • Serve as the primary owner of marketing and creative workflows across channels (paid media, CRM, product pages, lifecycle, etc.)
  • Ensure work is clearly defined, prioritized, and moving efficiently from request through delivery
  • Track projects end-to-end, proactively identifying risks, dependencies, and removing roadblocks
• Improve and scale how work gets done
  • Identify inefficiencies and simplify how teams operate with an aim to reducing friction, clarifying inputs, and improving structure
  • Build & refine workflows, templates, and processes that are easy to use and scalable
  • Continuously improve how work flows across teams
• Drive automation and operational efficiency
  • Implement workflow automations across intake, routing, approvals, and status tracking
  • Reduce manual coordination and repetitive work so teams can focus on higher-value output
• Apply AI in practical ways
  • Identify opportunities to use AI to save time and improve output (brief creation, task generation, QA, reporting)
  • Integrate AI tools into real workflows to support day-to-day execution
  • Stay current on emerging tools and bring forward practical applications
• Coordinate stakeholders and support key initiatives
  • Build strong relationships across marketing, creative, product, legal, and leadership teams
  • Ensure alignment on priorities, timelines, and expectations across stakeholders
  • Help coordinate campaigns, product launches, and cross-functional programs to ensure on-time delivery

Qualifications

• 5–8+ years of experience in marketing operations, project/program management, or similar roles.
• Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment.
• Experience working closely with creative teams (design, copy, content), marketing/channel owners, legal counsel, and leadership teams.
• Hands-on experience with project/work management tools (e.g., Monday, Asana, Workfront, or similar).
• Experience improving workflows, implementing process changes, or introducing automation.
• Exposure to or experience using AI tools in a business or marketing context.
• Strong organizational, communication, and stakeholder management skills, with an emphasis on relationship building.
• Project management certification is a plus but not required.

What We Offer

• Opportunity to develop and grow as part of a supportive team.
• Hands-on experience improving how marketing and creative teams operate.
• A collaborative environment where initiative and ownership are valued.
• Remote working culture

At TaxAct, we believe our work benefits from the diverse perspectives of our employees. As such, TaxAct welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At TaxAct, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com  or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.