Senior Intake Specialist

We’re hiring a Senior Case Evaluation Specialist to play a key role on our Case Evaluation Team (CET)—the group responsible for evaluating and signing new personal injury cases.

This is a hands-on, senior-level position for someone with strong experience in intake or case evaluation who also enjoys coaching others, improving systems, and driving consistent performance. You’ll work side-by-side with leadership to help elevate the entire team.

About Us

We’re a growth-focused personal injury law firm that values structure, accountability, and continuous improvement. Our Case Evaluation Team plays a critical role in our success, and we invest in the people and systems that support it.

Why Join Us

• Opportunity to lead a critical, revenue-driving team
• High-impact role with visibility across the firm
• Growth-oriented environment with strong systems and support
• A team that works hard, supports each other, and takes pride in what we do

Benefits and Perks

• Medical, dental, and vision
• STD, LTD, and life insurance
• 401(k) with a 4% match
• 15 days of PTO per year
• 12+ days off for federal holidays

If you’re someone who takes pride in doing things the right way, helping others improve, and consistently performing at a high level, we’d love to hear from you.

What You’ll Do

• Handle and convert inbound leads with a focus on quality, consistency, and results
• Serve as a go-to resource for the team by answering questions, providing guidance, and supporting day-to-day operations
• Coach and mentor team members on intake best practices, follow-up, and communication
• Help monitor and improve key performance metrics, including: sign-up rate, speed-to-lead, and follow-up compliance
• Assist with maintaining and improving scripts, workflows, and processes
• Work closely with the Case Evaluation Manager to ensure team performance stays on track
• Identify opportunities to improve efficiency, consistency, and client experience
• Support onboarding and training of new team members

What We’re Looking For

• Several years of experience in personal injury intake, case evaluation, or a similar high-volume environment
• Strong understanding of what drives case conversions and client trust
• Highly organized and detail-oriented
• Comfortable working with metrics and performance tracking
• Natural coach—patient, clear communicator, and willing to help others improve
• Process-driven mindset—you value consistency and doing things the right way
• Team-first attitude with the ability to lead by example

What Success Looks Like

• You consistently perform at a high level individually
• Team members come to you for guidance and improve because of it
• Best practices are followed consistently across the team
• KPIs trend in the right direction due to coaching and support
• The intake experience is smooth, professional, and consistent