Retail Operations Manager

About BibliU

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.

Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 90% CAGR in the last three years to $100m per year. Our last significant fundraise was $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises. 

In late 2023, we acquired Texas Book Company (now ‘BibliU Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US. Since the addition of BibliU Campus, our US organic growth has exploded and is now 90% of our business. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials.

Position Overview

As an ‘Operations Manager - Retail’ BibliU Campus, you will primarly work with 3 BibliU teams to manage operational responsibilities. You will manage and lead on the operational work, tracking your progress through a formal structure, documenting processes as you complete work, and suggest and implement process/workflow improvements related to the work you are completing.

What you will be doing:

Transition Team

• Support the transition team by owning and managing distinct areas of work that is completed as part of transitions (e.g. managing vendor ship to account creation for new BibliU customer accounts)
• Serve as BibliU's primary operational contact for POS providers, leading implementation workstreams including equipment upgrades, software migrations, and invoice reconciliation
• Manage BibliU’s bi-annual inventory days. Coordinate with regional managers and project managers to plan and own the inventory days, creating project plans and documentation as necessary
• Document processes as you go  & constantly drive process improvement to make BibliU more efficient

General 

• Partner with VP-Digital Operations to negotiate commercial terms with BibliU Campus vendors 
• Support stores/finance with operational setup of new vendors
• Own the accuracy of the operational store task trackers, maintaining relevancy and reliable visibility for leadership
• Serve as BibliU's primary operational contact for POS providers, leading implementation workstreams including equipment upgrades, software migrations, and invoice reconciliation
• Act as the primary point of contact for store-level operational support, monitoring daily store operations & working with Regional Management team to close gaps

Store Design & Merchandising 

• Visualize/design store layouts for BibliU RFPs
• Manage store remodel for new customers. Coordiate with the regional management team and external parties to deliver a schools vision of their new store - ensuring BibliU remains in-budget and is optimizing spend

What we are looking for

Self-Starter: Proactive, hands-on, motivated by new challenges and open to change

Project Leader: Comfortable managing internal priorities timelines and holding BibliU/external teams accountable to deadlines

People-Oriented: Confident communicator who builds strong relationships, and comfortable meeting/negotiating directly with vendors to BibliU

Process-Minded: Enjoys solving problems, improving systems, and getting into operational details

Organized & Detail-Oriented: Strong planning, scheduling, and documentation skills

Design: Ability to use design software to remodel stores, working with external vendors to move from design to reality implementing the designs

Must have:

• Experience managing operational work, delivering operational efficiency and process improvement 
• Experience working with inventory management and/or point-of-sale systems
• Worked with AI tools to document processes and/or deliver process improvements
• Open to travel (several days a month)

Good to have:

• Start-up or scale-up experience
• Experience in the higher education sector
  
  

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

Here's what we offer:

• 🌴Paid time off
• 📄401(k) plan
• 🩺Medical insurance 
• 🦷Dental insurance
• 👁️Vision insurance
• ➕Life insurance 
• 💰Company-wide bonus scheme

We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.