Operations Manager - Non-Profit Remote within Driving Distance to Berkshires or NYC

CMC:Foundation for Change, a non-profit that supports families impacted by addiction, is seeking a full-time Operations Manager to support a young, energetic organization looking to scale its operations.

The Operations Manager oversees the day-to-day administrative and operational functions of the organization to ensure efficient, compliant, and mission-driven performance. This role supports internal systems, contracting, compliance, software management, marketing logistics and vendor management. The Operations Manager works closely with leadership to improve processes, troubleshoot operational challenges and help strengthen the infrastructure needed to scale its impact.

Our ideal candidate: Highly motivated, well-organized individual with strong attention to detail and good verbal and written communication skills. Comfortable managing multiple ongoing tasks and collaborating with team members across a range of disciplines. Able to work proactively to address program-related needs and issues as they arise. Will work directly under our Executive Director. 

This is a full time position (40 hours/week). Hours are primarily Monday - Friday, 9AM-5PM with occasional late nights or Saturdays required with advanced notice. We are a hybrid company, working primarily remotely with occasional in person days at our Midtown Manhattan office or Great Barrington location.

For more information on our mission please visit www.cmcffc.org

Key Responsibilities

• Manage daily organizational operations and office administration
• Develop and improve operational systems, workflows, and policies
• Coordinate charitable registrations, insurance renewals, annual compliance requirements, and operational recordkeeping 
• Coordinate Continuing Education (CE) administration including application preparation, compliance tracking, licensing board renewals, and training documentation
• Oversee vendor relationships, contracts, and accounts payable/receivable 
• Ensure compliance with nonprofit regulations, licensing, and reporting requirements
• Serve as the primary point person for troubleshooting and managing organizational software systems including Arlo, Salesforce, Shopify, Bill.com, Mailchimp, Zoom, Softr, and related platforms 
• Maintain databases, filing systems, and operational documentation
• Support marketing and communications efforts by creating Canva-based materials, coordinating print and digital assets, and scheduling social media promotions

Qualifications

• Bachelor’s degree in business administration, nonprofit management, public administration, or related field preferred
• 3–5 years of operations, administration, or nonprofit experience
• Must be highly technologically competent and comfortable working within the administrative side of software systems, including troubleshooting issues, customizing workflows, and learning new platforms independently. Candidates should be confident navigating multiple integrated systems including CRM, registration, financial, marketing, and communication platforms. 
• Strong organizational and project management skills
• Experience managing administrative processes
• Knowledge of nonprofit compliance and reporting practices a plus
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Skills

• Experience working in a nonprofit or mission-driven organization
• Process improvement and operational planning skills
• Experience with platforms such as Salesforce, QuickBooks, and Shopify a plus

 Benefits

• Health insurance, paid time off, and retirement benefits
• Professional development opportunities