Law Firm Intake Manager

We’re hiring a Case Evaluation Manager to lead and elevate one of the most important teams in our firm—our Case Evaluation Team (CET). This role is responsible for managing team performance, driving key metrics, and ensuring every potential client has a fast, professional, and high-quality experience from the first interaction.

This is not a passive management role. We’re looking for someone who can own results, lead people, and bring structure to a high-volume, fast-paced environment.

About Us

We’re a fast-growing personal injury law firm focused on delivering an exceptional client experience and outstanding results. We invest in our people, our systems, and our culture—and we expect our leaders to do the same.

Why Join Us

• Opportunity to lead a critical, revenue-driving team
• High-impact role with visibility across the firm
• Growth-oriented environment with strong systems and support
• A team that works hard, supports each other, and takes pride in what we do

Benefits and Perks

• Medical, dental, and vision
• STD, LTD, and life insurance
• 401(k) with a 4% match
• 15 days of PTO per year
• 12+ days off for federal holidays

If you’re someone who thrives on ownership, performance, and building great teams, we want to hear from you.

What You’ll Do

• Manage and coach the Case Evaluation Team to hit and exceed performance goals
• Own and track KPIs, including sign-up rate, speed-to-lead, follow-up compliance, and activity levels
• Build, maintain, and analyze dashboards (Salesforce/Litify) to drive data-backed decisions
• Oversee and optimize Speed.ai and lead response systems to ensure rapid engagement
• Run weekly EOS Level 10 (L10) meetings and maintain team accountability
• Identify performance gaps and proactively coach team members to improve
• Continuously improve intake processes, scripts, and client experience
• Collaborate with leadership on growth strategy and team development

What We’re Looking For

• Strong leadership and accountability mindset—you’re comfortable having hard conversations
• Data-driven thinker who knows how to use metrics to manage performance
• Highly organized and process-oriented
• Experience managing teams in a fast-paced, high-volume environment (legal or intake experience is a plus)
• Strong communication skills with the ability to coach and develop others
• Experience with CRM systems (Salesforce/Litify preferred)
• Familiarity with EOS and running L10 meetings is a plus

What Success Looks Like

• The team consistently hits or exceeds KPI targets
• Leads are contacted quickly and consistently
• Team members are coached, developed, and improving
• Dashboards are accurate, actionable, and used daily
• The intake experience stands out from every other law firm