Intake and After-Hours Program Manager (MA5) - Statewide

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally, and academically, nurtured by family and community."

• Serve as the Child Welfare Subject Matter Expert (SME) for providing expert-level analysis regarding programmatic leadership and development, implementation, and coordination of programs and policies.
• Gather quantitative and qualitative data and complete expert-level analysis to determine the degree of compliance and performance related to program outcomes.
• Develop and provide performance data, analysis, and descriptive reports related to the assigned program area to HQ, regional, and executive leadership. 
• Use data analysis to identify areas needing improvement, advise practice statewide, and inform practice priorities, including addressing race, equity, and social justice in practice with children and families. 
• Develop, implement, coordinate, monitor, and evaluate statewide DCYF child welfare services, policies, and procedures within the program area. 
• Provide technical expertise and guidance, and significant recommendations related to child welfare engagement practice and services across all program areas. 
• Establish and maintain collaborative working relationships with other DCYF staff, other state agencies, tribes, stakeholders, and leadership. 
• Conduct regular assessments on program delivery with an emphasis on culturally responsive, trauma-informed practice and client-centered outcomes. 
• Develop and implement policy, procedures, contracts, and services related to prevention for youth and young adults involved in state care. 
• Coordinate content-specific state and federal programs, including Intake and After-Hours.
• Identify contracts required to implement legislation or to meet state and federal performance outcomes.
• Develop new contracts as needed to achieve agency priorities and program outcomes.
• Develop statements of work, SLA, and MOU agreement language.
• Develop, implement, and monitor Performance-Based Contracting requirements and standards for contracts.
• Manage provider relationships, contract implementation, and monitor and evaluate contract compliance.
• Provide expert-level analysis, development, and recommendations for state and federal legislation, WAC, and policy.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• A relentless commitment to anti-racism and addressing diversity, disproportionality, and inequity in the child welfare system.

• Conducting research. 
• Analyzing policies, laws, rules, or regulations. 
• Analyzing and interpreting complex data and compiling and organizing it into reports and policies.
• Leading business projects. 
• Data-driven child welfare practice.
• Business policy development.
• Experience providing direct child welfare services and supervising caseworkers or program staff providing child welfare services to children and families.

• Previously demonstrated competency in strategic and operational planning, analytical thinking, interpreting complex data, and managing complex projects.
• Principles of quality assurance and continuous quality assurance. 
• Consensus-building models and structure, negotiation, and facilitation techniques. 
• Demonstrated ability to engage and partner with children, youth, and families, community partners, and stakeholders. 
• Evidence-based practices to achieve desired outcomes. 
• Broad understanding of DCYF programs. 
• Demonstrated ability to work in a fast-paced, complex office environment with multiple conflicting priorities and audiences. 
• Importance of cross-system and administration coordination and communication.
• Demonstrated oral and written communication skills.
• Social work theories and best practice standards in child protection and child welfare.
• State and federal statutes and WACs related to Child Welfare.
• Principles of coaching, mentoring, and change management.
• Understanding of the connection between research, data, and practice.
• Knowledge of the federal Children and Family Services Review and Program Improvements Plans.
• Ability to assess and identify risk in child protection and child welfare practice. 

• Cover letter
• Resume

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve.  If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
 
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.  

This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE).  For more information: https://wfse.org/ 

The incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one year of their appointment.

If you need an accommodation throughout the application/interview process, contact DCYF Recruiter.  If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960. 

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission).  If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.