Growth and Sales Operations Manager

OVERVIEW 

At Maze, we believe that companies need partners who operate like owners, which means we work with our clients to identify opportunities that fundamentally change their business. Using technical solutions and full-funnel marketing tactics, Maze identifies, plans, executes, and refines to achieve outcomes that matter.

With services that include consulting and advisory engagements, systems integration, managed services, acquisition, retention, and conversion rate optimization, Maze works with some of the largest and most recognizable brands in the world, as well as growing businesses, to reach their commerce potential. We are seeking a Retention Coordinator who will work with other members of our retention team on email marketing, loyalty, and referral programs for our eCommerce clients. 

WHY WORK AT MAZE?

• Unlimited paid time off for all employees - Although we love what we do, we know it’s important for people to spend time unplugged and out of the office to recharge.  
• 12 paid holidays, plus a company-wide holiday break from Christmas to New Year's Day - In case you’re someone that needs to be forced to take some time out of the office, we’ll make sure that happens!
• Life-friendly work environment - We realize that people have lives outside of work and believe work should enhance, not hinder, our lives. We look at Maze as a collection of individuals rather than numbers on a spreadsheet. This means we hire outstanding, talented people and trust them to produce amazing work with the belief that life comes first.
  • Flexible work schedules - Morning person or night owl? We don’t force productive work to fit a 9-5 schedule. Work when you feel equipped to face tasks at your best. Need to drive your grandma to the doctor? Don’t sweat it. Have to pick your kids up from school during a big meeting? We’ll cover it. 
  • Flexible work locations - We were born in New York City and while we still consider that home, our team is spread across the US in order for us to find the best talent.
• Exciting clients and projects - We work with both well-known enterprise-level brands and innovative consumer startups to solve complex technological and business problems.  No two clients are the same, so it’s guaranteed to keep things interesting!  You can find some of our clients and the work we’ve done for them here.
• 401k matching - We offer a competitive 401k matching plan.  We think it’s important to not only pay competitive salaries, but also directly contribute to our employee’s financial futures.
• We’re growing - We’ve grown steadily and profitably since our founding in 2017 and are continuing to do so.  If you like a fast-paced, entrepreneurial environment where you can directly see the impact you have on projects and the bottom line, we’re the place for you.
• No-meeting Fridays - To help combat meeting overload,
  Fridays are reserved for heads-down work, to finish up projects before the weekend, or to work on personal growth projects. 

WHAT YOU’LL DO

• Top of Funnel Sales Growth
  • Research target accounts, competitors, and market segments to identify new opportunities
  • Build and maintain prospect lists aligned to ICP and campaign goals
  • Execute outbound email campaigns, including setup, scheduling, and QA
  • Monitor campaign performance and report on results (open rates, replies, meetings booked)
  • Continuously improve targeting and messaging based on performance data
• Content and Messaging Support
  • Help draft and refine outbound messaging and sequences
  • Work with the sales team to align campaigns with broader initiatives
• Event Planning and Execution
  • Maintain event calendar with regular summaries for the executive team
  • Prep sales and leadership for events
  • Source venues and coordinate logistics for hosted and sponsored events
  • Work with partners and internal stakeholders to align on event goals and participation
  • Set up and manage event landing pages and registration flows
  • Support on-the-ground execution and follow-up
  • Ensure all leads are captured
• Partner Operations
  • Maintain partner dashboard and reporting
    • Including partner tiering, calendar and executive summaries
  • Prepare and send bi-monthly partner newsletter
  • Keep the partner relationship map up to date, including key contacts and status
  • Track and support execution against Tier 1 partner plans and commitments
  • Register leads with partners and ensure proper attribution and follow-up
• Tooling and Systems
  • Evaluate and suggest improvements to sales tools and workflow
    

WHAT SUCCESS LOOKS LIKE

• Pipeline Contribution
  • Contribution to new pipeline through outbound and events
  • High-quality prospect targeting aligned to ICP
• Outbound Execution
  • Campaigns are launched with performance tracked
  • Optimizations are made to targeting and messaging based on results
• Event Execution
  • Event calendar is up to date 
  • Events are planned and executed smoothly
  • Follow-up process is executed after each event
  • Leads are captured
• Partner Operations
  • Partner calendar and relationship map are up to date
  • Tier 1 partner commitments are tracked and moving forward
  • Leads are registered with partners accurately and timely
  • Partner newsletter goes out consistently
• Operational Discipline
  • Leadership has clear visibility into activity and performance of above items
  • Tasks and follow-ups are completed without needing reminders

WHO YOU ARE

• Highly organized with strong attention to detail
• Communicates clearly and directly
• Proactive and (politely) persistent; comfortable driving next steps
• Curious and motivated to learn
• Brings new ideas and looks for better ways to do things
• Works independently in a remote environment
• Keeps leadership informed and accountable (“manages up”)
• You are generally an awesome human that values kindness, curiosity and intelligence!