Departmental Analyst 9-11 - Help Desk Analyst-E

The Michigan Department of Health and Human Services mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit MDHHS Diversity Equity and Inclusion.

Position functions as the application support analyst assisting in the child welfare system support to internal and external staff and partners, assisting them with program problems. The position may work with DHHS’ CSA, Department of Technology, Management & Budget (DTMB), other partner agencies, field operations, the county local offices, and other stakeholders. Position provides support to CCWIS/MiSACWIS Application users.

Position Description
Job Specification

To be considered for this position you must:

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• attach a cover letter.
• if applicable, attach a copy of an official transcript(s).  We accept scanned copies of official transcripts.  We do not accept web-based, internet, or copies of unofficial transcripts.  Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Education
Possession of a bachelor’s degree in any major

Experience

Departmental Analyst 9
No specific type or amount is required.
 
 Departmental Analyst 10
One year of professional experience.
 
 Departmental Analyst P11
Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Preferred: Experience with DHHS systems including (but not limited to) Bridges, SWSS-FAJ, ASCAP, and CCWIS/MiSACWIS is preferred; functional in Microsoft office applications including preparing power point presentations, Microsoft Project plans, and Excel spreadsheets.


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The physical location of this position is MDHHS Central Office235 S. Grand Ave.,  Lansing, MI 48909.  Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Employees will be provided computers to perform state work.  Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

Certain positions may require a criminal history background check.

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.