Customer Success Manager

_{11th August, 2026}

A bit about us
AgriWebb's mission is to improve the world's food supply sustainably by digitizing the global animal protein production sector. We want to unlock environmentally conscious practices that put profits in the pockets of ranchers and red meat protein on the tables of billions of people.

AgriWebb is the market leader in beef and lamb ranch management software in Australia and is rapidly expanding international markets, including offices in the UK and the United States, and customers in Brazil, South Africa, and New Zealand.

Joining us means you'll be working with a group of phenomenal people – from farming experts, to tech groundbreakers, to sustainability gurus – in a down to earth and supportive culture.

Ready to have a real impact on climate change and help us change the future of the livestock industry?

About the role
We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join the team. In this role, you will own the end-to-end customer journey – from successful onboarding to fostering long-term relationships that drive mutual success. The CSM will act as the primary point of contact for customers, ensuring they achieve their desired outcomes with our solutions and maximize the value of their investment.

In this particular role, you will be working with Producers within our Enterprise segment, including any ranches in the US that are part of AgriWebb's sustainability or supply chain projects. The key measurement of success is the activation, engagement, and retention of these customers, achieved by building and nurturing relationships, increasing the adoption of AgriWebb, providing insights, and identifying opportunities for expansion.

Your duties will include:

• Managing the onboarding process for new customers, delivering tailored plans based on each customer's goals.
• Serving as the primary point of contact and trusted advisor for producers (customers), building strong relationships and developing customer-centric success plans to drive adoption and engagement across this segment
• Proactively monitoring customer health and running quarterly business reviews (QBRs) to align on goals, surface insights, and identify expansion opportunities.
• Identifying at-risk accounts early and developing and executing retention strategies to minimize churn.
• Maintaining accurate CRM records and leveraging data to track success metrics such as NPS, churn rate, expansion revenue, and time-to-value.

To be successful in the role you will need:

• Experience in the agriculture or livestock production industry is preferred
• Customer Success Management experience within a SaaS business is preferred
• A strong understanding of customer success principles and strategies to “activate” and onboard new customers for long-term success.
• Excellent communication, presentation, and interpersonal skills, with a demonstrated ability to drive behavior change or overcome barriers and hurdles with customers.
• A data-driven mindset with strong analytical skills and proficiency in CRM and customer success software.
• The ability to manage multiple accounts and priorities, negotiate effectively, and work with minimal supervision in a fast-paced startup environment.

  
Base Salary Range: $70,000 - $90,000
The indicated pay range is what AgriWebb reasonably expects to pay for this position. Individual compensation decisions will be determined based on a variety of considerations such as work location, work experience, industry experience, education, seniority, responsibility level, or similar factors.
This position will be eligible for a bonus based upon performance.

Benefits:

• Flexible work, fully remote with regular get-togethers with our US-based team.
• Supportive and family-friendly work environment with flexible hours
• 18 weeks of paid parental leave (for all parents), paid fertility leave and pregnancy loss leave
• Unlimited PTO
• Health, dental, vision and life insurance options with up to 90% company contribution
• 401k - 3% company contribution
• Additional 10 days paid Family Leave
• A day off for your Birthday
• Individual annual learning & development budget to spend on whatever you'd like to learn
• MacBooks and access to leading apps so you can do your best work
• A range of health and wellness benefits include EAP, personal well-being allowance, flu vaccines, and more
• Celebrate with a pair of RM Williams boots at 6 months

We are Farmers. Ranchers. Coders. Educators. Listeners. Storytellers. Visionaries. We come from all walks, but we all belong. We all belong because we all believe in the heart of this industry, and the health of our planet.

If you’re interested in a role but don’t meet 100% of the requirements listed, we encourage you to apply anyway. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, medical conditions, disability, age or veteran status.