Customer Service Specialist 3 - Business Registration (BRMS)

The Department of Revenue is filling a Customer Service Specialist 3 position within the Taxpayer Account Administration (TAA) division in Tumwater, WA. Make a difference, join our team!

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.    
 
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.    
 

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We are looking for a motivated professional with strong customer service skills, along with the ability to learn and grow as the agency does. The ideal candidate will possess the following knowledge, skills, and abilities:

Demonstrated ability to produce a high volume of accurate work with strong attention to detail, gained through progressively responsible clerical, administrative, or technical experience.

Proven ability to manage workload effectively in a fast-paced environment by meeting timelines, self-assigning work, and responding promptly to inquiries, as shown through prior experience in roles with high daily task volume.

Demonstrated ability to follow established policies, procedures, and directions while using sound independent judgment when situations fall outside standard guidance, acquired through experience applying agency or organizational rules.

Proven ability to prepare accurate, professionally written determinations, notices, and account actions, including composing customer correspondence with proper grammar, spelling, and formatting, developed through experience preparing formal written communications.

Demonstrated ability to provide exceptional customer service by responding to inquiries, explaining information clearly, handling difficult conversations tactfully, maintaining confidentiality, and de-escalating concerns, gained through direct customer contact experience.

Proven ability to independently adapt to changing priorities and manage time effectively to ensure timely completion of work, as evidenced by roles requiring frequent task transitions and competing deadlines.

Demonstrated proficiency using standard office technology to prepare and format professional documents and communications, obtained through practical experience with common business software and office systems.

Demonstrated adaptability and commitment to continuous learning through experience participating in special projects, contributing to process improvements, engaging in training, or supporting operational initiatives.

Demonstrated ability to work collaboratively and maintain effective working relationships with taxpayers, colleagues, other divisions, and external entities, as shown through experience resolving account matters or contributing to team and organizational goals.

Demonstrated leadership by encouraging teamwork, promoting accountability, and supporting organizational vision, mission, goals, and performance measures, gained through experience leading tasks, mentoring others, or contributing to team success.

The ability to take action to learn and grow: Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.

Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.