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Customer Service Representative

Careerswift
4 days ago
Full-time
Remote
United States
$38,000 - $50,000 USD yearly
Customer Success

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.

This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.

Responsibilities

  • Respond to customer questions and requests via email, chat, and other communication channels.

  • Provide accurate information about products and services.

  • Troubleshoot customer issues and help find appropriate solutions.

  • Escalate complex issues to the relevant teams when needed.

  • Maintain accurate records of customer interactions.

  • Follow up on customer requests and ensure timely resolution.

  • Work with internal teams to resolve customer issues.

  • Identify recurring customer questions and provide feedback to improve processes.

  • Maintain a professional and helpful customer experience.

Requirements

  • 0–2 years of experience in customer service, support, administration, or a related field.

  • Strong communication and interpersonal skills.

  • Customer-focused and patient approach.

  • Good problem-solving and organizational skills.

  • Ability to manage multiple requests and prioritize tasks.

  • Comfortable working with computers and common business software.

  • Ability to work independently in a remote environment.

  • Good English communication skills.

Nice to Have

  • Previous experience in customer support or a customer-facing role.

  • Familiarity with CRM or help desk tools.

  • Experience with chat or ticketing systems.

  • Experience working in SaaS, technology, or healthcare.

  • Additional language skills are a plus.

Compensation

$38,000 - $50,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

What We Offer

  • Fully remote work with flexible working hours.

  • Supportive and collaborative team environment.

  • Training and onboarding to help you succeed in the role.

  • Opportunities for professional growth and development.

  • Experience working with a growing technology company.

 

Location: Remote

Seniority Level: Junior

Salary Range: 38,000 - 50,000 USD (gross, annually)