Customer Service Rep II – Service Dispatch Specialist

Work Location: 100% Remote
Pay Rate: $19.50–$20.00/hour, paid weekly

Schedule

West Coast Coverage: 7:30 AM–4:00 PM
East Coast Coverage: 10:30 AM–7:00 PM

Assignment Structure

Start Date: Immediately. 

This position will provide FMLA coverage and has a unique long-term schedule structure:

• Full-time through the end of 2026.

• Beginning in 2027, the schedule will transition to approximately two weeks per month for eight months while supporting intermittent leave coverage.

• Candidates must be able to commit to both the full-time schedule in 2026 and the intermittent schedule in 2027.

Overview

The Customer Service Rep II / Service Dispatch Specialist coordinates scheduling, logistics, and dispatch activities for field service technicians when customer service tickets are generated.

This position works in a fast-paced customer care environment and is responsible for scheduling technicians, maintaining accurate service records, coordinating dispatch logistics, and communicating with internal teams, field personnel, and customers.

Responsibilities

• Receive incoming service requests and schedule field service technicians.

• Coordinate dispatch logistics to support timely customer service resolution.

• Route work orders based on technician availability and service requirements.

• Update and maintain the customer care database and service ticket logs.

• Track service orders and maintain accurate status information.

• Communicate with customers regarding service requests and scheduling.

• Coordinate with field leadership and cross-functional internal teams.

• Manage service ticket workflows using computer systems and software applications.

• Maintain accurate customer and service information within company databases.

• Provide professional and responsive customer service throughout the service process.

Qualifications

• High School Diploma or GED required.

• Associate or Bachelor’s degree in Business, Communications, or a related field preferred.

• Previous customer service experience required.

• Call center experience required.

• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel, required.

• Previous field service dispatching experience preferred.

• Experience with Salesforce CRM preferred.

• Strong communication and organizational skills.

• Ability to manage multiple service requests and priorities in a fast-paced environment.

• Ability to maintain accurate records and database information.

• Must be able to commit to the full-time 2026 assignment and the approximately two-weeks-per-month schedule during the eight-month intermittent leave period in 2027.

Benefits

• Health insurance.

• Health Savings Account.

• Dental insurance.

• Vision insurance.

• Flexible Spending Accounts.

• Life insurance.

• Retirement plan.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.