Client Success Account Coordinator - Onboarding

Description & Requirements  

Who we are  

Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. 

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.” 

Who you are  

You’re a strong communicator and problem-solver who takes pride in owning the client onboarding experience from start to finish. You can manage multiple onboarding timelines, anticipate client needs, and make sure each campaign is positioned for success. You’re confident leading calls, aligning internal teams, and helping clients understand both the process and the value behind it. 

Qualifications  

• Bachelor’s degree in marketing, communications, or related field 
• 2+ years of experience in onboarding, account management, or digital marketing 
• Strong client-facing communication skills and timeline management 
• Proficient in HubSpot and experienced with campaign setup and QA 
• Ability to work across departments and keep projects on track 
• Detail-oriented and resourceful, with a proactive mindset 
• Multifamily industry knowledge is preferred 

A day in the life 

As the Client Success Account Specialist on the onboarding team, you will oversee the full onboarding process from kickoff to launch, ensuring every client's experience is smooth, organized, and aligned with their goals. 

Responsibilities include:  

• Managing onboarding timelines and setting clear expectations with clients from the start 
• Leading client kickoff calls, gathering key information and aligning on goals and strategy 
• Coordinating with cross-functional teams to ensure each step of the setup process runs smoothly 
• Tracking onboarding and setup progress, proactively resolving any roadblocks or delays 
• Overseeing campaign launches to ensure they are executed accurately, on time, and aligned with strategic objectives 
• Other duties as assigned 

Benefits & Perks  

At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business. 

Intrinsic Digital offers a fast-paced, supportive, and diverse culture. 

We offer: 

• 100% company paid health insurance for employees and 50% for dependents 
• 100% company paid vision and dental insurance for employees and 50% for dependents 
• Company paid short- and long-term disability 
• Company paid life insurance 
• 10 weeks paid parental leave 
• 3-4 weeks paid time off (based on tenure) 
• 10 paid holidays 
• Company paid 401k contributions that are 100% vested 
• Annual cash bonuses based on company and personal performance 
• A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days 
• Monthly fitness reimbursement 
• Pet discount plan