Claims Intake Specialist ( Remote)

SUMMARY

The Claims Intake Specialist is the customers’ first line of contact and is responsible for accurately directing incoming communication or completing the first notice of loss process for a claim. The position ensures that all relevant information is captured for further processing and entered accurately and timely.

RESPONSIBILITIES

• Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information.
• Assists customers by directing the calls or completing the first notice of loss process.
• Obtains and inputs information relating to accidents for new claim creation.
• Enters claims received via mail, email, and faxes into the computer. Ensures accuracy of first notice of loss entry.
• Provides excellent customer service. Performs other related duties as assigned.

JOB REQUIREMENTS

• Requires a high school diploma or equivalent education.
• Experience in customer service, data entry, or an administrative role is preferred.
• Must have proficient and accurate data entry and typing skills.
• Proven success working in a fast paced, task driven work environment.
• Ability to multi-task, be adaptive to change, and remain flexible to shift between assignments.
• Excellent written and verbal communication skills; Bi-Lingual with fluent Spanish ability required in certain positions.
• Ability to build rapport and deepen relationships with team members and customers.
• Ability to work effectively in a team environment.
• Computer competence in Microsoft (Office, Excel, Word, etc.); computer literate with the ability to learn insurance-related computer programs and functions.
• Time management, prioritization, and organizational skills.
• Strong attention to detail, excellent communication skills, and a proven track record of working with insurance claims or related fields in a fast-paced task driven work environment.
• Commitment to First Acceptance’s company values.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

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