CFSS Intake Specialist

Pinnacle Services is seeking a CFSS Intake Specialist to work with the Minnesota Health Care Programs (MHCP) provider that supports people receiving CFSS. Pinnacle Services offers a fun and highly collaborative work environment that centers on providing services of the highest quality to the people we serve. We work with a variety of lead agencies, and our consumers are located primarily in the metro area. 

Key Responsibilities: 

1. Client Intake and Communication: 

• Serve as the first point of contact for incoming person served calls and emails. 
• Accurately complete intake forms, ensuring all necessary person served information is documented. 
• Coordinate follow-ups for missing documentation or incomplete service agreements. 

2. Data Entry and Record Management: 

• Maintain detailed and organized records of all intakes in agency systems. 
• Update and maintain spreadsheets by entering accurate information received through the intake process. 

3. Team Collaboration: 

• Work closely with CFSS workers to transition completed intakes for consultation. 
• Provide status updates and feedback to the CFSS Supervisor as needed. 

4. Administrative Support: 

• Respond to client inquiries promptly and professionally. 
• Assist in improving intake workflows to enhance efficiency. 

Company Perks:

• Training Program - up to 30 days, once training has been completed and an approval by the direct supervisor is given, then the position moves to fully remote.  
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Voluntary Life Insurance
• MN Paid Leave
• Flexible Spending Account
• Paid Time Off
• 7 Holidays
• 401K  - Eligible to contribute the 1st quarter after 6 months of employment 
• Animal Friendly Corporate Office
• Professional Growth Opportunities
• Flex-time available after the first 30 days.

DHS Requirements for Employees Working Directly with CFSS Participants: 

• Must be at least 18 years old. 
• Successfully pass a background study. 

Meet one of the following criteria: 

• One year of full-time experience providing direct services to individuals with disabilities or those over 65. 
• One year of full-time experience coordinating or directing services for these populations, including self-directed services. 
• Personal experience in coordinating their own services.