Bilingual Intake Specialist - Korean speaking (Remote available)

Bilingual Intake Specialist (English / Korean Required) (REMOTE available)

Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process — all while maintaining accurate records and following established internal procedures. 

You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today! 

• Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly 
• Schedule consultations between prospective clients and attorneys 
• Conduct post-consultation follow-up calls to support the client retention process 
• Enter and maintain accurate lead records in the firm's CRM system (training provided) 
• Tag and document all calls and update lead status after each interaction 
• Organize and save consultation notes; share with the legal team when a case is opened 
• Ensure all client communication is documented in writing through the appropriate channels 
• Follow internal intake procedures consistently and check in when something is unclear 

• Fluent in English and Korean — both written and spoken 
• Customer service or client-facing experience (retail, sales, hospitality, or similar) 
• Outstanding communication skills, both written and oral  
• Ability to effectively work with all levels of personnel within the organization and external clients 
• Strong attention to detail and ability to follow multi-step processes accurately 
• Organized, able to manage and prioritize multiple tasks at once 
• Reliable and accountable — takes ownership and follows through 
• Comfortable following established procedures and asking questions before acting independently 
• Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus

Nice to Have: 

• Familiarity with CRM or case management tools 
• Experience in a legal or professional services environment 
• Customer Service/Call center experience

Benefit: After 3-month Probationary Period 

• Health, Dental & Vision Insurance 
• PTO 
• 401(k) and company match of 4% 
• Professional development assistance