Administrative Assistant Supervisor, Intake/Triage Unit (00068713)

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state. 

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.  

This position supervises, guides, and assigns work to subordinate staff while performing a broad range of administrative and operational support duties for assigned programs or functional areas. It handles complex tasks that may involve access to confidential or sensitive information, researches and resolves program-related data issues or inquiries, and prepares documentation, reports, and presentations. This position also serves as a representative of the program or unit by providing information and assistance to internal and external stakeholders. Additionally, this role performs the following: 

• Assists Intake Manager with training of Intake Staff.
• Maintains data entry accuracy and assists with entering complaints and facility reported incidents into the database.
• Assists with providing coverage and support for the team when Intake Manager and/or Intake Staff are on leave.
• Assists with making referrals to appropriate agencies and/or licensing boards and dissemination of information.
• Assist with general verbal and written responses to complainants, including relaying information to program managers.
• Completes tasks and assignments associated with administrative support functions (i.e., assigning facility reported incidents and complaints).
• Monitors and assigns HFRD Complaint Intake e-mail box for timely processing of workload.
• Assists with assigning and ensuring voice mail messages are returned timely from the call center.
• Assists intake team in assessing incoming complaints/incidents against federal/state facility types and refer complex cases to Intake Manager, when appropriate.
• Provides secretarial and administrative support to managers.
• Uses independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of an individual employee or group of employees.
• Special projects and other duties, as assigned.

Preferred Qualifications:

• Associate’s degree from an accredited College or University AND Four years of related experience Or Six years of related experience.

• Experience leading or supervising a team. 

• Strong verbal and written communication, and active listening skills. 

• Proficiency with databases including ASPEN, GAHLES, IQIES, and Laserfiche.

EARN MORE THAN A SALARY!  In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. 

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check.

For more information about this job and other career opportunities with DCH, please visit our Careers Page: https://www.governmentjobs.com/careers/dchga.